At White Deck, the security and privacy of your personal data is of utmost importance to us. This notice has been prepared to inform you about the processing of your personal data via our website www.isptransfer.com and the services we provide.
(i) During the use of our website (see Section 2.1),
(ii) When you purchase a ticket from us (see Section 2.2),
you can find information below regarding which of your personal data are processed.
1. Data Controller
Data Controller:
White Deck
Istanbul Airport, Tayakadın Mah. Terminal Building, Arrivals Floor, Arnavutköy, Istanbul
Website: https://www.isptransfer.com
Email: info@isptransfer.com
Your privacy is as important to us as it is to you. Therefore, as White Deck, we aim to be transparent about the purposes, methods, and parties with whom we share your data. Your personal data shared through our website and other electronic communication/sales channels with White Deck will be processed under this notice.
2. Scope, Purpose, and Legal Basis of Personal Data Processing
Your personal data is processed in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”), the European Union General Data Protection Regulation (Reg. EU 2016/679) (“GDPR”), and other applicable legislation.
In the following cases, we may collect personal data directly from our users or from other sources when necessary:
2.1. Our Website
2.1.1. Website Display and Creation of Log Files
Each time you access our website www.isptransfer.com as a user, our system automatically records certain technical data. The technical information collected includes:
- Browser type and version
- User’s operating system
- Internet service provider
- User’s IP address
- Date and time of access
- Previous websites accessed by the user’s system before visiting our site
- Pages accessed by the user on our website
This data is also stored in the log files of our system. This data is not associated with other personal data of users.
The technical data collected is processed for purposes such as network security (e.g., protection against cyberattacks), better understanding our users’ needs, continuously improving our website, and ensuring the site is displayed correctly.
The primary purpose of storing log files is to ensure the operation of the website. This data may also be used to optimize the website and ensure the security of our information technology systems. It is not analyzed for marketing purposes.
The legal basis for data processing is Article 6(1)(f) of the GDPR and KVKK.
2.1.2. Use of Cookies
Cookies are used on our website. Cookies are small text files stored on the user’s web browser or computer. When a user accesses our website, a cookie may be saved on their device. This cookie contains a specific character string that enables the browser to be recognized when accessing our site again.
As a user, you have complete control over the use of cookies. You can disable or restrict the transmission of cookies by changing your browser settings. Previously stored cookies can be deleted at any time. This can usually be done automatically. However, if cookies are disabled for our website, you may not be able to use all functionalities of the site in full.
For more information about the cookies we use, their purposes, and legal bases, please refer to our Cookie Policy.
2.1.3. Use of Services Provided on Our Website
We offer various services and applications on our website. In order to provide these services, it is necessary to collect and process certain personal data from our users or customers.
White Deck may use your personal data for the following purposes:
- Providing support via live chat during your interactions on our website,
- Sending newsletters and commercial messages through your chosen communication channels,
- Contacting you regarding market research and customer satisfaction studies, analyzing these studies, and using the results for statistical purposes,
- Sending mail, newsletters, and personalized offers as part of loyalty programs conducted from time to time,
- Providing our products and services in accordance with our contractual obligations or legitimate interests, and transferring your data abroad as required by public and flight safety rules or airline regulations in the countries where the travel takes place,
- Offering personalized use of the website, including profiling and personalized offers,
- Providing reminders and support features related to the use of the website.
2.1.4. Newsletter
You can subscribe to our free newsletter via our website. We will process the email address you provide on the web page for the subscription. Additionally, the following data will be collected during the subscription process:
- The IP address of the computer from which the newsletter is requested
- Date and time of registration
During subscription registration, your consent will be obtained for data processing and reference will be made to this notice.
If you provide your email address for newsletter subscription, it will only be used for sending the newsletter. Our newsletters may include direct advertisements regarding the products and services of White Deck and its affiliates/business partners.
No data will be shared with third parties for newsletter delivery. Data will be used only for the purpose of sending the newsletter.
The legal basis for data processing after the user’s consent to subscribe to the newsletter is GDPR Article 6(1)(a) and KVKK Article 5(1).
2.2. Data Processing for Ticket Sales
If you purchase a flight ticket from us (via the website or through one of our agency partners), your personal data is processed for the following purposes:
- Better addressing your travel needs,
- Utilizing the services provided on our website,
- Other purposes stated above,
- Compliance with legal obligations and legitimate interests.
The following types of data may be collected for these purposes:
- Your name, surname, profession, address, phone and fax numbers, email address, and other contact details,
- Your identification and passport details,
- Ticket and reservation details,
- Billing and payment information,
- Your product order details,
- Your personal interests,
- Information you provide as part of your requests and complaints,
- Information about your use of our website and other communication channels,
- Your preferences and past choices regarding products or services.
3. Personal Data Retention Period
Your personal data will be deleted when it is no longer necessary for the purposes for which it was processed. In the case of legal requirements or if White Deck is obliged to retain data in legal proceedings, your data may be kept for statutory periods. Retention obligations under trade, tax, or anti-money laundering laws may last up to 30 years.
4. Transfer of Personal Data to Third Parties
In order to provide our products and services, or to fulfill obligations arising from public or flight safety rules or airline regulations in the countries where the travel takes place, your personal data may be transferred within or outside White Deck to the following categories of third parties:
- White Deck affiliates
- Service providers
- Transport companies
- Marketing firms
- Information technology
- Payment service providers and credit institutions
- Customer feedback services
- Authorized public institutions and organizations
5. Your Rights as a Data Subject
Under the Law on the Protection of Personal Data No. 6698 (KVKK), you have the following rights:
- To learn whether your personal data is being processed,
- If it has been processed, to request information about it,
- To learn the purpose of processing and whether it is used in accordance with that purpose,
- To know the third parties to whom your data is transferred,
- To request correction if your personal data is incomplete or incorrectly processed,
- To request deletion or anonymization of your personal data,
- To request notification of corrections and deletions to third parties to whom your data is transferred,
- To object to any outcome to your detriment resulting from analysis by exclusively automatic systems,
- To demand compensation if you suffer damage due to unlawful processing of your personal data.
You may submit your requests regarding these rights in writing to our postal address or by registered email to info@isptransfer.com.
In your application:
- Name, surname and signature (for written applications),
- For Turkish citizens, Turkish ID number; for foreigners, passport or ID number,
- Address of residence or workplace for notifications,
- Email address, phone, and fax number for notifications (if any),
- The subject of the request
must be included. You will be answered within 30 days depending on the nature of your request.
6. Consent
If you provide your consent for the processing of your personal data, you may withdraw this consent at any time.
If you wish to withdraw your consent provided on this website, please revisit the page where you gave your consent or log into your account to manage your preferences.
If you wish to withdraw your consent for newsletters, you can click the “Unsubscribe” link in the newsletter.
If you have any difficulties or other issues withdrawing your consent, you may contact info@isptransfer.com.
Withdrawal of your consent will only apply for the future and will not affect the lawfulness of processing based on consent before its withdrawal. In some cases, we may continue to process your data based on another legal ground (e.g., fulfillment of a contract).
7. Information Regarding Commercial Electronic Messages
Pursuant to the Law No. 6563 on the Regulation of Electronic Commerce, you agree to receive commercial electronic messages regarding the promotion of products and services, new products and services, special travel offers, and other information that may be of interest to you, from White Deck and its affiliates/partners, via the communication channels you selected during ticketing or through any White Deck media where you have given your communication permissions.
You can always change your communication preferences or stop receiving messages via all or some communication channels by following the links in the messages sent to you.
8. Disclaimer and Personal Data Protection Notice
This Personal Data Protection Notice applies only to the https://www.isptransfer.com website. Other websites are not covered by this notice and are subject to their own privacy policies.
9. Additional Information for Users Within the European Union
This section applies only if the services provided by White Deck are used by individuals residing in European Union member countries.
9.1. International Transfer of Personal Data
Personal data may be transferred to third countries or international organizations. In such transfers, the necessary measures will be taken in accordance with legal requirements (e.g., implementation of EU standard contractual clauses or adequacy decisions by the European Commission). For further details, you may contact info@isptransfer.com.
9.2. Right to Object Under GDPR Article 21
You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including profiling, pursuant to Article 6(1)(e) or (f) of the GDPR. You also always have the right to object to the processing of your data for direct marketing purposes. If you object, your data will no longer be processed for such purposes.
9.3. Your Rights as a Data Subject
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object (as described above)
To exercise your rights, you can send an email to info@isptransfer.com. Please note that we may process your personal data for the purposes of fulfilling your request and for identity verification, in accordance with legal obligations.
